FAQ

How do I know you will do a good job?

We recommend you check out our catering testimonials. If you and/or your committee have never sampled our food, we invite you to come out for a tasting. Please call an event professional at 305-248-4535 to set up a time convenient to you. One taste and you’ll know we’ll do a great job for you.

How much notice do you need to book my catering?

We appreciate a 7 day notice for all orders but we do try to accommodate last minute orders. During particularly busy seasons, more notice may be required. We always recommend placing your order as soon as you decide to use us to cater your event. Next day ordering is available until 12:00 PM, but it may be subject to availability and our delivery schedule.

Do you have any minimums for catering?

Self-Service Catering packages require you order for a minimum of 10 guests. Holiday catering packages require you to order for a minimum of 15 guests.

Is Delivery Available?

Yes. We currently offer delivery to the following areas: Miami-Dade, Broward and Monroe county’s. Delivery charges are based on distance from the Catering Kitchen and size of the order. Deliveries scheduled after 7 PM may incur additional fees. Please call 305-248-4535 for specifics.

What levels of service do you offer?

We currently offer the following:

~ Self Service Buffet: Served in disposable aluminum pans and trays; perfect for leftovers and easy clean up. You can either come to our Catering Kitchen or have it delivered.

~ Delivered & Dressed Buffet: We will drop off your buffet, set it up and bring a table cloth, wire chaffing dishes and Sterno.

~ Full Service Buffet: We will bring out tables, table clothes, serving bowls, stainless steel chaffing dishes and serving pieces. Our Catering Captain will set-up and replenish your buffet and keep it tidy during your event. Afterwards, he will clean up everything.

What is your cancellation policy?

We understand that there are acts of God, family emergencies and other contributing factors that may lead to a cancellation after an event is contracted or confirmed. Some simple steps exist to help our clients: • Cancellations must be called into our office and confirmed by e-mail • 100% of the catered food is due to confirm an event • Specialty food items are non refundable • Up to and including 7 days prior to event, 50% of the catered food is non refundable • Day of event and 3 days prior to event, 100% of the catered food is non refundable • 1 to 2 days prior to event client may reschedule catered food, however perishable items and incurred additional expenses (Additional Expenses: labor, parts, loss of use) may be extra. 50% deposit will be credited toward the new date. If new date is cancelled then the 50% deposit will not be refunded. 

Can You Make Accommodations For Special Diets?

Absolutely! We offer vegetarian gluten free options.

Can I Order Online or Get A Quote?

Yes. Click here to order online or click here to put together an online catering quote. We are always happy to take your order or put together a catering quote over the phone. Just call 305-248-4535.

What methods of payment do you accept?

We can accept cash, check, VISA, Master Card, American Express and Discover.

For your convenience, we are happy to set you up with a house charge account, with approved credit application. All outstanding invoices must be paid within 14 days of the event completion.

I only need some items catered. Do I have to purchase one of your buffets?

Absolutely not. We offer all of our catering specialties as a la carte catering items. Order exactly what you need.

Do you keep my orders on file?

We use the industry’s leading catering system to keep up with all of your catering orders and quotes. At any time, you can call us, and we’ll be happy to email you a copy of any order or quickly place a duplicate order for you.

Are there hidden costs with Smoke & Spice Express Catering?

There are no hidden costs with Smoke & Spice Express Catering. Our pricing is clearly outlined in the agreement form prior to your event, and you will not be surprised when you receive your final bill!

Is the service charge a gratuity for employees?

No. Our service charge is a labor charge that includes our staff being on site for the entirety of your event. Gratuities are not required but graciously accepted.

Am I limited to selections that are on the current menu?

Our menu serves as a guideline based upon our most popular food selections. Smoke & Spice Express Catering prides itself on letting you, the customer; “customize” your own menu. If you would like to serve something that is not on our current menu, please consult one of our booking managers.

How far will Smoke & Spice Express Catering go to cater?

Anything is possible. Please contact a representative to see if we will cater to your area.

Does Smoke & Spice Express Catering include linens and china for weddings?

Yes we do for events booked through our parent company SMOKE & SPICE Fine Catering & Events.  (http://www.smokeandspice.com)

What if I am on a restricted budget?

We can customize our menus to fit almost any budget. Please contact one of our booking managers with your specific budget concerns and we will come up with solutions for you.

Do the Smoke & Spice Express Catering Menus include plastic ware?

Yes, all items such as plates, napkins, utensils and serving utensils are already included in our pricing.